The North Carolina Virtual Public School has a help center to support students taking NCVPS courses with technical issues. The main issue that comes to mind is students who have forgotten their Blackboard password. The Distance Learning Advisors of the schools and the District Distance Learning Coordinator can look up the students password only if they have not changed it from the original password given to them by NCVPS. If the student has changed their password, the change is not reflected in the student information. They would need to contact the NCVPS Help Center. The hours of operation for the Help Center are 8am-4pm, Mondays - Fridays except for state holidays. There are two ways to contact the Help Desk. The first method, and their preferred method is to submit an online ticket. Their address is http://www.help.ncvps.org/. Students will need a valid email address as the solution will be emailed to them. The second method is to call them at 919-480-8770 and leave a voice message. They will get back to the student via email in 1 business day. Return phone calls won’t happen unless there is a time sensitive need to acquire further information to solve the student's problem.
The NCVPS Help Center services all people involved with The North Carolina Virtual Public School. Their services are not just limited to the students. The Distance Learning Advisors of the schools, The NCVPS Instructors, the Peer Tutors and the District Distance Learning Coordinators (LEA’s) can contact the Help Desk for technical issues.
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